- Do you live in a country with a national quality program?
- Is it serving to create role models for others to emulate?
- Is the national program growing in visibility and perceived value and creating capacity for national excellence?
The Malcolm Baldrige National Quality Improvement Act of 1987 was enacted by law in order to help American companies compete with the rest of the world. The Baldrige program provides role model organizations with a national quality award based on the Malcolm Baldrige Criteria for Performance Excellence awarded by the President of the
I have served a number of times as a national Baldrige examiner and wholeheartedly believe in the value of the Baldrige Criteria for Performance Excellence; I believe the criteria to be nothing short of a national treasure. Today, however, Baldrige is the basis for the national quality award for many other countries. As a quality professional, occasional Baldrige examiner, and citizen of these
Read the bill here: http://www.nist.gov/baldrige/about/improvement_act.cfm.
Why am I concerned? Both the U.S. State Department and U.S. Treasury Department maintain separate lists of countries with sanctions, embargos, or other restrictions for doing business with the
Here are the questions which trouble me and get me in trouble: Why has the Baldrige Criteria, the basis for our national quality award, been exported all over the world? Why would we willingly give away that which was intended to help American companies compete with the rest of the world? The global do-gooders will scoff at my question and argue we must do this if we want to compete globally. They will add, “Don’t you want those you are working with oversees to be on the same page as you with regard to quality?” This troubles me.