Unlike Bll Troy, many of today’s quality practitioners do not have a detached perspective with regard to Quality. We are in the trenches fighting the battles, which make it very difficult to know whether we are winning or losing the war. Bill Troy’s post, nonetheless, gives us the opportunity to pause and reflect on the future of Quality. The power of our observations is our continued and prolonged engagement with those who still must be convince of the virtues we hold dear. Those who must be convinced are many; convince one and you find two more waiting in the wings to be converted.
Evolutionary or Revolutionary?
My entrenched perspective is that Quality has been a battle; more revolution than evolution. My prediction for the future of Quality is that it will be an ever-evolving revolution. The battles will continue and I expect we will win more than we lose. What this revolution really needs to evolve are new and improved tools and techniques (new QBoK) and/or innovative and creative ways of using the tools and techniques we already have. This revolution also needs a community of thought leaders to generate and disseminate the new and/or improved Quality body of knowledge (QBoK).